{"id":19554,"date":"2017-05-17T22:00:00","date_gmt":"2017-05-18T05:00:00","guid":{"rendered":"https:\/\/copperleaf-test.majortom.dev\/interview-chris-royce-of-anglian-water-on-the-implementation-of-the-copperleaf-product-suite\/"},"modified":"2023-01-30T10:10:04","modified_gmt":"2023-01-30T18:10:04","slug":"interview-chris-royce-of-anglian-water-on-the-implementation-of-the-copperleaf-product-suite","status":"publish","type":"post","link":"https:\/\/copperleaf-test.majortom.dev\/en\/blog\/interview-chris-royce-of-anglian-water-on-the-implementation-of-the-copperleaf-product-suite\/","title":{"rendered":"Interview: Chris Royce of Anglian Water on the Implementation of the Copperleaf Product Suite"},"content":{"rendered":"

Anglian Water<\/a>\u00a0is\u00a0an innovative company whose mission is \u201cto\u00a0put water at the heart of a whole new way of living\u201d and raise awareness about how essential water is to life, to the environment, and to a vibrant and growing economy. The company is\u00a0the\u00a0largest water and water recycling\u00a0company in England and Wales\u2014and Copperleaf\u2019s first client in this sector!<\/p>\n

We recently completed the implementation of Copperleaf C55<\/a> and it was\u00a0one of the most challenging, yet rewarding projects any of us have ever worked on.\u00a0I sat down to catch up with Chris Royce, our primary stakeholder and project champion, to get his thoughts on how everything went. As Head of Strategic Investment Management for Anglian Water, Chris was involved with the project from before it was a project!\u00a0As the implementation draws to a close, I\u2019d like to share some of the highlights:<\/p>\n

What was the most challenging part of the project?<\/strong><\/p>\n

For Copperleaf, this was a new country (UK) and a new sector (water). We could see the potential of\u00a0the C55 system and the benefits it would provide, and in reality many utility assets are very similar and the principles of risk-based decision making are similar. Ultimately, we now have a fantastic solution that combines the power and capability of the core C55 solution with the maturity of the UK water sector. It\u2019s really exciting to see. This continuous planning and management capability really puts us in a new space.<\/p>\n

What was the most rewarding part?<\/strong><\/p>\n

For the procurement process, we put together our set of requirements, including many ambitious areas of functionality that we were going to need to meet future challenges.\u00a0We were unsure if any suppliers could achieve them all, but we knew what best practice could look like\u2014and the Copperleaf team committed to deliver them all. It\u2019s been hugely rewarding to see the vision become reality throughout the project.<\/p>\n

Is there anything unique that AW is doing with C55 \u2013 something that hasn\u2019t been done before?<\/strong><\/p>\n

There are lots of things. In particular, we started capturing cost data in 2005 and have been carrying out cost estimation-linked investment planning since 2007, using over 1,800 cost models built up from that data. As such, it was very important for our new solution to be able to build on that library of knowledge. Working closely with our Cost Estimating Team, Copperleaf built out a new Copperleaf Cost module, integrated with the rest of C55, to execute our cost models within the planning process.<\/p>\n

Have there been any other added benefits?<\/strong><\/p>\n

At the start of the process, we undertook a comprehensive process mapping of \u2018as is\u2019 and \u2018to be\u2019. This highlighted a number of pinch points in our process, which Copperleaf was able to \u2018systemise\u2019 as part of the implementation.<\/p>\n

How has the C55 solution been received in the wider business?<\/strong><\/p>\n

We\u2019ve had a great response from end users. As one user put it during a training session: \u201cI\u2019ve only been using C55 10 minutes and it\u2019s already a significant improvement over our previous system!\u201d<\/p>\n

Any anecdotes from the project?<\/strong><\/p>\n

During evaluation, we held a number of reference calls and I joked that Copperleaf must have some magic stardust they put on their users\u2019 keyboards, because\u00a0I had never heard such positive references about an IT provider. I have to say they were honest! I believe it\u2019s Copperleaf\u2019s focus on the customer experience that made the difference.<\/p>\n

What made the project a success?<\/strong><\/p>\n

It may be a clich\u00e9, but the joint Anglian Water and Copperleaf delivery team deserves a large amount of credit. We started from a strong position; we had a clear idea of what we wanted to achieve due to our maturity, and the right product to deliver it. But ultimately, the drive and dedication of the team is what has carried us to a successful go-live. Anglian Water is very strong in alliancing and is recognised as an industry leader in this regard, so I wanted to carry this through into this project. And on the Copperleaf side, just the simple thing of having one dedicated project manager for the duration of the project made all the difference in having a collaborative and innovative delivery approach.<\/p>\n

To learn more about our work with Anglian Water, click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Anglian Water\u00a0is\u00a0an innovative company whose mission is \u201cto\u00a0put water at the heart of a whole new way of living\u201d and raise awareness about how essential water is to life, to the environment, and to a vibrant and growing economy. The company is\u00a0the\u00a0largest water and water recycling\u00a0company in England and Wales\u2014and Copperleaf\u2019s first client in this […]<\/p>\n","protected":false},"author":3,"featured_media":14169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[65,171,174],"industry":[42],"acf":[],"yoast_head":"\nInterview: Chris Royce of Anglian Water on the Implementation of the Copperleaf Product Suite - Copperleaf<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview: Chris Royce of Anglian Water on the Implementation of the Copperleaf Product Suite - Copperleaf\" \/>\n<meta property=\"og:description\" content=\"Anglian Water\u00a0is\u00a0an innovative company whose mission is \u201cto\u00a0put water at the heart of a whole new way of living\u201d and raise awareness about how essential water is to life, to the environment, and to a vibrant and growing economy. 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